Technical Tip: FortiGate or FortiClient Enterprise Management Server (EMS) was not found

[rtulsani_FTNT]

Description

This article explains a basic troubleshooting step for when the error 'FortiGate or FortiClient Enterprise Management Server (EMS) was not found' is seen on FortiClient when registering to the endpoint FortiGate.

Scope

FortiGate, FortiClient.

Solution

Configuration GUI.
Ensure that administrative access ‘FCT-Access’ or FortiClient Access is enabled on the FortiGate interface on which the FortiClient is to be registered.

Go to System -> Interfaces -> Edit Interface.

Once this feature has been enabled, try again to register the endpoint.

Note: In newer versions, this is replaced by 'Security Fabric connection' used for FortiTelemetry and CAPWAP access.

Configuration CLI.
This can also be set using the CLI:

config system interface
    edit <interface_name>
        set listen-forticlient-connection enable
end

Related article:

Technical Note: FortiGate or FortiClient Enterprise Management Server (EMS) not found