Technical Tip: FortiClient stuck at connecting on ...

FortiClient

FortiClient proactively defends against advanced attacks. Its tight integration with the Security Fabric enables policy-based automation to contain threats and control outbreaks. FortiClient is compatible with Fabric-Ready partners to further strengthen enterprises’ security posture.

Article Id 332538

Description

This article describes a possible fix for FortiClient v7.4 stuck connecting on Windows 11.

Scope

FortiClient.

Solution

Try to manually navigate to the issue computer with the following path:

C:\Program Files\Fortinet\FortiClient\ FortiTray.exe

Select the FortiTray.exe file and connect SSL VPN again, if getting below DLL error:

This is caused by the Windows 11 update missing the DLL file. Navigate to below Microsoft link Microsoft discussion below and download the Microsoft Visual C++ Redistribution for Visual Studio, Restart the computer Download:

Download the link for 64-bit Link for 64 bit.
Download the link for 32-bit Link for 32 bit.

If the issue persists after the change, raise a ticket with TAC.

2510

Broad. Integrated. Automated.

The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.

Technical Tip: FortiClient stuck at connecting on version v7.4 and Windows 11