Technical Tip: FortiClient limitations and features

[mattchow_FTNT]

Description

This article describes limitations and features in FortiClient 6.2 onwards.

See the release notes for further information.

Scope

FortiClient 6.2 and above.

Solution

Free FortiClient for 6.2:

• This will be a free VPN only installer with basic VPN features. AV and other features are no longer present.

Feature overview:

• Basic IPSec & SSLVPN (pre-shared key & cert based authentication).
• Split Tunnel.
• 2-factor authentication using FortiToken.

Tickets can be reported by customers for VPN issues with a FortiGate serial number managed by the FortiOS team. The customer should be informed about how there is no technical Support for a free FortiClient.
The issue will be investigated from the FortiOS side, but if the problem is found with the client side, the user must be informed to upgrade to a paid version for support to be provided.

*THERE IS NO TECHNICAL SUPPORT FOR A FREE CLIENT FROM ANY SUPPORT TEAM.

Features not supported with Free FortiClient:

• IKEv2 support.
• VPN auto-connect/always-up.
• on-net/off-net.
• VPN before logon.