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1) Run the ping to EMS Cloud when the error comes up
ping <EMS CLOUD>
2) Try running the following command in one test PC having the issue, run the command via PowerShell>Run as admin:
C:\Program Files\Fortinet\FortiClient\FortiESNAC -c REG_UNREGISTER
3) Verify if the endpoint unregisters, if it does, generate a new invitation code and try to join the EMS Cloud again.
Note:
Be sure the remote registry is running:
Use cmd as admin, navigate to FortiClient install path "C:\Program Files\Fortinet\FortiClient\" and execute:
FortiESNAC -c REG_REG_TO_CLOUD -a <INVITATION CODE>
From FortiGate side, execute:
# exe fctems verify <EMS name>
# diagnose endpoint fctems test-connectivity <EMS name>
# show endpoint-control fctems
From FortiClient Endpoint.
Follow the steps in the related KB article:
https://community.fortinet.com/t5/FortiClient/Technical-Tip-How-to-enable-debug-log-in-FortiClient/t...
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