Technical Note: FortiGate or FortiClient Enterprise Management Server (EMS) was not found

[rtulsani_FTNT]

Description

This article provides a basic troubleshooting step for when the error “FortiGate or FortiClient Enterprise Management Server (EMS) was not found” is seen on FortiClient when registering to endpoint FortiGate.

Solution

Configuration GUI

Ensure that administrative access ‘FCT-Access’ or FortiClient Access is enabled on the FortiGate interface on which the FortiClient is to be registered.

Go to System > Interfaces > Edit Interface

Once this feature has been enable, try again to register the endpoint.

Configuration CLI

This can also be set using the CLI:

config system interface
edit <interface_name>
set listen-forticlient-connection enable
end

Related Articles

Technical Note: FortiGate or FortiClient Enterprise Management Server (EMS) not found