Troubleshooting Tip: Cloud App shows status 'Disconnected'

[Khidzir_MN]

Description	This article describes how to troubleshoot when the respective Cloud App shows status 'Disconnected'
Scope	FortiCASB.
Solution	Step 1: Verify the respective Cloud App configuration follows the respective Cloud Application Onboarding documentation correctly. Step 2: Select the 3 dots menu next to the respective Cloud App. Step 3: Select View Change History.   Step 4: A popup page will appear, take a screenshot of the page. Step 5: Review the history for Failure status. Step 6: There should be a tooltip icon next to the Failure status, select it. Step 7: Take a screenshot of the information from the tooltip. Attach all the screenshots (Step 4 and Step 7) while raising a ticket for TAC to review them. Related documents: Cloud Application Onboarding