This article describes why user inventory widget on FortiAuthenticator is not displaying the information.
If internet access towards ftc.fortinet.com:8686 is blocked on the firewall, the FortiAuthenticator User Inventory widget will not load, but will spin indefinitely.
Upgrade FortiAuthenticator to 6.4.5 version or allow Internet access for ftc.fortinet.com:8686 on the firewall.
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