Description
This article describes how to troubleshoot and resolve the issue where user group memberships are lost or removed after importing users via a CSV file on FortiAuthenticator.
Scope
FortiAuthenticator.
Solution
Importing local users from a CSV file removes other existing local users from the group. Before importing users from a CSV file, the user's group information is present.
Once the CSV file is imported it shows that the user imported successfully:
After importing the new user, the group information for existing local users is removed.
The issue has been reported with a known issue ID 1036821 on v6.6.1, and v6.6.2 and it is planned to be resolved in v6.6.3, v7.0.0.
