Troubleshooting Tip: Troubleshooting Remote LDAP User Import Issues with Linux-Based OpenLDAP in FortiAuthenticator

[sjoshi]

Description

This article describes troubleshooting steps for resolving issues when importing remote LDAP users from a Linux-based OpenLDAP server.

Scope

FortiAuthenticator

Solution

An error occurs when attempting to import a remote user: 'Unable to import remote LDAP user 'uid=ldaptest,OU=aaa,DC=salon,DC=com': no username was found'.

This indicates an issue with the username attribute value set. The issue will remain the same even if the username attribute is left blank

Since it is a Linux-based open LDAP, the username attribute has to be set as 'uid'. In Linux-based OpenLDAP, the username attribute is typically defined by the uid attribute for user identification. This attribute is commonly used in LDAP configurations to map the username field when integrating with external systems like FortiAuthenticator.

Setting the username attribute correctly enables successful user import.