FortiAuthenticator
FortiAuthenticator provides centralized authentication services for the Fortinet Security Fabric including multi-factor authentication, single sign-on services, certificate management, and guest management.
bkarl
Staff
Staff
Article Id 425563
Description This article describes the solution for Restricted Admins that cannot manage tokens after FortiAuthenticator upgrade to 8.0.0.
Scope FortiAuthenticator 8.0.0.
Solution

After upgrade to FortiAuthenticator version 8.0.0 users configured with role 'Administrator' are having issue with restricted administrator accounts used on Admin Profile after login in FortiAuthenticator GUI, when trying to assign new Token to Local/ Remote users the notification shows 'The results could not be loaded' or it seems the list is 'empty' as the example below:

 

Captura_de_pantalla_2026-01-02_170728.png

 

Issue.jpg

 

Solution: Unfortunately, there is no workaround available. To fix this issue, upgrade to FortiAuthenticator v8.0.1.

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