Troubleshooting Tip: Error 500 during self-Device Enrollment within self-service portal

[jcastellanos]

Description	This article describes how to diagnose an error that the FortiAuthenticator can generate when an administrator executes the Self Device Enrollment process in the self-service portal.
Scope	FortiAuthenticator v6.6.x.
Solution	The administrator tries the Device Self-enrollment process: Enable legacy portal. Under Legacy Self-service portal -> Device Self-enrollment, enable the feature. Log in to the legacy portal with a regular user. Select 'Create New' for device enrollment The FortiAuthenticator displays error 500 during the process. In the Web Server debug, it is possible to see the next output:  error django.request log 16565 140104076154560 Internal Server Error: /admin/userportal/portaldevicecert/add/ The issue could be related to bug 1150154; the fix will be available in v6.6.7. Note: Open a TAC ticket if the issue remains in v6.6.7.  Related article: Technical Tip: How to create a ticket for Fortinet TAC