FortiAuthenticator provides centralized authentication services for the Fortinet Security Fabric including multi-factor authentication, single sign-on services, certificate management, and guest management.
This article describes the typical circumstances behind the 'Power Supply Status Change'.
Scope
FortiAuthenticator.
Solution
Event ID 60000 describes that the FortiAuthenticator detected the power supply unit has altered its state. This Event ID includes both the status of 'OK' and 'empty' to reflect the operational state of the PSU.
The sample system event message(s) will be looked like below:
When the PSU is 'OK':
date=2025-04-07 time=13:33:25+0000 oid=3661 logid=60000 cat="Event" subcat="Hardware Monitor" level="information" nas="" action="" status="" msg="Power supply unit 2 is working OK" user="" date=2025-04-07 time=13:33:25+0000 oid=3660 logid=60000 cat="Event" subcat="Hardware Monitor" level="information" nas="" action="" status="" msg="Power supply unit 1 is working OK" user=""
When the PSU is 'empty': date=2025-04-07 time=16:44:25+0000 oid=4664 logid=60000 cat="Event" subcat="Hardware Monitor" level="information" nas="" action="" status="" msg="Power supply unit 2 is empty" user="" date=2025-04-07 time=16:44:25+0000 oid=4663 logid=60000 cat="Event" subcat="Hardware Monitor" level="information" nas="" action="" status="" msg="Power supply unit 1 is empty" user=""
General troubleshooting method for PSU status change:
Identify the symptom by looking at the PSU LED indicator, especially on the color.
Check the physical connection to ensure the power cable is securely connected.
Test with another PSU if possible.
Contact the Fortinet RMA team to replace the PSU if found faulty.
