Technical Tip: Remote Sync rule fails due to phone number format

[warshad]

Description	This article describes why the Remote User Sync rule fails to import users because of the phone number format.
Scope	FortiAuthenticator v6.x.
Solution	FortiAuthenticator expects the mobile phone number in international format: +[country code][phone number]. The  Remote Sync rule will not work with users who have a phone number without the country code. First in the remote sync rule under 'LDAP User Mapping Attributes' modify the mobile data field with 'mobile' all lower case. Then, make sure that in Active Directory, the mobile number is present under the user's profile. The mobile phone number should be in international format: +[country code][phone number]. Once these conditions are fulfilled, the sync should work and the user account together with the phone number should be imported onto the FortiAuthenticator.