FortiAuthenticator
FortiAuthenticator provides centralized authentication services for the Fortinet Security Fabric including multi-factor authentication, single sign-on services, certificate management, and guest management.
js2
Staff
Staff
Article Id 373386
Description

This article describes a case where an error was obtained when enabling OTP using SMS for imported LDAP users.

In this case, the users receive the token code however the FortiToken will not be assigned to a user in FortiAuthenticator.

Scope FortiAuthenticator v6.6.1, v6.6.2.
Solution

This error is observed from v6.6.1 as FortiGuard cannot send messages longer than 269 characters.

 

server error.png

 

Reference link of admin guide:

FortiGuard

 

Workaround:

Under Administration -> Replacement messages, modify the 'FortiToken Mobile Activation SMS Message' replacement message to a shorter string.

 

  • Default message:

'Hello john, your FortiToken Mobile FTK2000612345ABC activation code is "7AVK3BUGQTMZOJAB" (expires Wed, Sep 09, 2015 15:30 PST).
Visit https://docs.fortinet.com/document/fortitoken/latest/fortitoken-mobile-user-guide/682454/installing-... for more info.'

 

  • Example of modified message on reducing character:

'Hello john, your FortiToken Mobile FTK2000612345ABC activation code is "7AVK3BUGQTMZOJAB" (expires Wed, Sep 09, 2015 15:30 PST).'

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