| Description | This article provides tips for a use case where two-factor authentication needs to be disabled in Microsoft FortiAuthenticator agent. |
| Scope | FortiAuthenticator. |
| Solution |
If the FAC agent or FortiAuthenticator are incorrectly configured, it can lead to issues where users are permanently locked out of the system. This requires a system reinstallation.
To avoid this issue, create an exempt user. The user can directly login with domain credentials without the need for a token.
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