Technical Tip: How to restore licensed FortiToken mobile tokens

[alebay]

Description

This article describes how to restore FortiToken Mobile tokens activated as part of a multiple-token license. Tokens may have been accidentally deleted by the administrators or have issues on FortiGate / FortiAuthenticator devices.

An unassigned FortiToken Mobile can be accidentally deleted from FortiAuthenticator by Admin.

In the FortiAuthenticator GUI (System -> Dashboard -> Status) will be visible how many tokens are missing.

Note:

Only unassigned FortiToken Mobile tokens can be deleted.

Scope

FortiAuthenticator, FortiGate, FortiToken.

Solution

If one or more FortiToken Mobile tokens have been accidentally deleted from a FortiGate or FortiAuthenticator, they can be restored by registering the FortiToken Mobile license again. 

The 20-character activation code needs to be entered again on the following web interfaces :

• FortiGate: User & Device -> FortiTokens. Select Create New -> Mobile Token, Enter the 20-digit activation code that is present in the license file ,and Select OK
• FortiAuthenticator: Authentication -> User Management -> FortiTokens. Select Create New -> FortiToken Mobile, Enter the 20-digit activation code that is present in the license file ,and Select Save

The remaining tokens installed on the device will not be affected by re-registering a token.

The following instructions describe how to unlock a specific token that has an issue without affecting other tokens:

• FortiGate: Delete the token under User & Device -> FortiTokens and register the license again
• FortiAuthenticator: In Authentication -> User Management -> FortiTokens: select the token, select Edit, select Unlock, then OK.

• After re-importing the tokens, they will be added to the list. 

Note:

There is no impact to the Assigned tokens during this process.

Related articles:

Technical Note: FortiToken basic troubleshooting

Technical Tip: Restoring an accidentally deleted trial or licensed FortiToken Mobile (FTM) 

Technical Tip: Restoring accidentally deleted FortiToken mobile (FTM) using the backup configuration...