Technical Tip: Master account migration

[shafiq23]

Description	This article describes scenarios and steps to be taken for Master account migration in FortiAppSec Cloud.
Scope	FortiAppSec Cloud.
Solution	Scenario 1: The Master account is currently accessible. Transfer assets to the new Master account:  Customer Service Tip: How to change the master account ID (email address) used for product registrat...  Asset Transfer  Assets transferred to the new Master account. Verify in the Fortinet Support portal Asset Management -> Account Services. Create a technical ticket for the FortiAppSec Team and provide relevant information for the migration process. Existing Master account: XXX@email.com Existing Account ID: 123456 New Master account: YYY@email.com New Account ID: 654321 Verify the new Master account via the FortiAppSec Cloud portal accessibility after being notified by the technical team on migration process completion. Scenario 2: Master account access is lost(user no longer has access to registered email). Create a customer service ticket for asset transfer. Provide relevant information for the account transfer. Technical Tip: How to create a ticket for Fortinet TAC  Existing Master account: XXX@email.com New Master account: YYY@email.com Once notified, verify assets transferred to the new Master account. Verify in the Fortinet Support portal Asset Management -> Account Services. Create a technical ticket for the FortiAppSec Team and provide relevant information for the migration process. Existing Master account: XXX@email.com Existing Account ID: 123456 New Master account: YYY@email.com New Account ID: 654321 Verify the new Master account via the FortiAppSec Cloud portal accessibility after being notified by the technical team on migration process completion. Note: The New Master account must be a registered FortiCloud account. Configured IAM users in the old Master account are not migrated to the new Master account.