Troubleshooting Tip: Log-Fetch Generic error

[farhanahmed]

Description	The articles describe how to troubleshoot 'Generic error' while using 'Sync Devices' option for Log-Fetch in FortiAnalyzer.
Scope	FortiAnalyzer.
Solution	After creating a 'Profile' in Log Fetch, the ' Generic error' shows up when selecting 'Sync Devices' options. To resolve it: Make sure the Log Fetch Server (remote FortiAnalyzer) is up and reachable. Before selecting the 'Sync Device', make a fetching request first using 'Request Fetch' option: Use the 'Sync Devices' options again and it does not give the error. Related documents: Technical Tip: How to migrate a FortiAnalyzer logs and config to a new system. Fetcher management - FortiAnalyzer administration guide. Technical Tip: Debug For Log-Fetch