| Description | This article describes how to troubleshoot if an error is received when importing an event handlers file in FortiAnalyzer. |
| Scope | FortiAnalyzer. |
| Solution |
Event handlers will determine what events are to be generated from Analytics Log (Log View).
Some custom event handlers are modified from existing predefined and need to import again to other FortiAnalyzer.
But somehow, it throws the error Upload Failed / Invalid file format without mentioning the cause in the GUI:
The error details can be seen in System Settings -> Event Log:
Description: Import FortiAnalyzer config failed Message: failed to import alert(s)! error message[xxxxx]
Example error:
1) Fabric Connector does not exist in the FortiAnalyzer:
This can be rectified by removing/adding the Fabric Connecters in the JSON file or in GUI:
2) The mail server does not exist in the FortiAnalyzer:
This can be rectified by removing/adding the mail server in JSON file or in GUI:
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