Description
This article describes how to work with the TAC team regarding RMA. Sometimes, simply examining a configuration and topology is not enough for the Support Engineer to solve a technical issue. Remote management access and testing may be required by the Support engineer to detect and resolve the issue.
To facilitate this, all Fortinet hardware has the ability to allow remote management access.
Scope
All Fortinet hardware.
Solution
Below are the related links to enable Remote Management for FortiGate, FortiManager and FortiAnalyzer.
Related articles:
- Technical Note: FortiGate v5.4, v5.6 Remote Management Access
- Technical Note: FortiGate v5.2 Remote Management Access
- Technical Note: Fortinet v4 Remote Management Access
- Technical Note: Fortinet v3 Remote Management Access
- Technical Note: FortiManager and FortiAnalyzer v5.2 Remote Management Access
- Technical Note: FortiManager and FortiAnalyzer v5.4, 5.6 Remote Access Management
