FortiAnalyzer
FortiAnalyzer can receive logs and Windows host events directly from endpoints connected to EMS, and you can use FortiAnalyzer to analyze the logs and run reports.
Arif69
Staff
Staff
Article Id 405272
Description This article describes why FortiAnalyzer is unable to add FortiWeb400F.
Scope FortiAnalyzer v7.2.10.
Solution

When trying to add FortiWeb to FortiAnalyzer using the correct serial number, it shows 'None' in the description:

 

none.png

 

In this specific case, FortiAnalyzer was in version 7.2.10, meanwhile the FortiWeb400F was in version 7.4.9.

 

There is a command in FortiAnalyzer that can be used to show supported devices for the FortiAnalyzer:

 

diagnose dvm supported-platforms list

 

product abbrev fdsid support-versions

 

FortiGate:
Supported Versions:
version: 500, mr: 6, branchpt: 1391-2000
version: 600, mr: 2, branchpt: 720-1477
version: 600, mr: 4, branchpt: 1478-2252
version: 700, mr: 0, branchpt: 1-1081
version: 700, mr: 2, branchpt: 1082-2249

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FortiWeb-100D FV100D FV100D v5.0/5.2/5.3/5.4/5.5/5.6/5.7/5.8/5.9/6.0/6.1/6.2/6.3/6.4/7.0/7.2/7.4
FortiWeb-100E FV100E FV100E v6.3/6.4/7.0/7.2/7.4
FortiWeb-400B FV400B FV400B v5.0/5.1/5.2/5.3
FortiWeb-400C FV400C FV400C v5.0/5.1/5.2/5.3/5.4/5.5/5.6/5.7/5.8/5.9/6.0/6.1/6.2/6.3/6.4/7.0/7.2/7.4
FortiWeb-400D FV400D FV400D v5.5/5.6/5.7/5.8/5.9/6.0/6.1/6.2/6.3/6.4/7.0/7.2/7.4
FortiWeb-400E FV400E FV400E v5.5/5.6/5.7/5.8/5.9/6.0/6.1/6.2/6.3/6.4/7.0/7.2/7.4
FortiWeb-600D FV600D FV600D v5.6/5.7/5.8/5.9/6.0/6.1/6.2/6.3/6.4/7.0/7.2/7.4
FortiWeb-600E FV600E FV600E v5.6/5.7/5.8/5.9/6.0/6.1/6.2/6.3/6.4/7.0/7.2/7.4
FortiWeb-1000B FV-1KB FV-1KB v5.0/5.1/5.2/5.3
FortiWeb-1000C FV-1KC FV-1KC v5.0/5.1/5.2/5.3/5.4/5.5/5.6/5.7/5.8
FortiWeb-1000D FV-1KD FV-1KD v5.0/5.1/5.2/5.3/5.4/5.5/5.6/5.7/5.8/5.9/6.0/6.1/6.2/6.3/6.4/7.0/7.2/7.4
FortiWeb-1000E FV-1KE FV-1KE v5.8/5.9/6.0/6.1/6.2/6.3/6.4/7.0/7.2/7.4
FortiWeb-1000F FV-1KF FV-1KF v7.2/7.4
FortiWeb-2000E FV-2KE FV-2KE v5.6/5.7/5.8/5.9/6.0/6.1/6.2/6.3/6.4/7.0/7.2/7.4
FortiWeb-2000F FV-2KF FV-2KF v6.4/7.0/7.2/7.4
FortiWeb-3000C FV-3KC FV-3KC v5.0/5.1/5.2/5.3/5.4/5.5/5.6/5.7/5.8/5.9/6.0/6.1/6.2/6.3/6.4/7.0/7.2/7.4
FortiWeb-3000CFSX FV3KFS FV3KFS v5.0/5.1/5.2/5.3/5.4/5.5/5.6/5.7/5.8/5.9/6.0/6.1/6.2/6.3/6.4/7.0/7.2/7.4
FortiWeb-3000D FV-3KD FV-3KD v5.0/5.1/5.2/5.3/5.4/5.5/5.6/5.7/5.8/5.9/6.0/6.1/6.2/6.3/6.4/7.0/7.2/7.4
FortiWeb-3000DFSX FV3KDF FV3KDF v5.0/5.1/5.2/5.3/5.4/5.5/5.6/5.7/5.8/5.9/6.0/6.1/6.2/6.3/6.4/7.0/7.2/7.4
FortiWeb-3000E FV-3KE FV-3KE v5.0/5.2/5.3/5.4/5.5/5.6/5.7/5.8/5.9/6.0/6.1/6.2/6.3/6.4/7.0/7.2/7.4
FortiWeb-3000F FV-3KF FV-3KF v6.4/7.0/7.2/7.4
FortiWeb-3010E FV3K1E FV3K1E v5.5/5.6/5.7/5.8/5.9/6.0/6.1/6.2/6.3/6.4/7.0/7.2/7.4
FortiWeb-4000C FV-4KC FV-4KC v5.0/5.1/5.2/5.3/5.4/5.5/5.6/5.7/5.8/5.9/6.0/6.1/6.2/6.3/6.4/7.0/7.2/7.4
FortiWeb-4000D FV-4KD FV-4KD v5.0/5.1/5.2/5.3/5.4/5.5/5.6/5.7/5.8/5.9/6.0/6.1/6.2/6.3/6.4/7.0/7.2/7.4
FortiWeb-4000E FV-4KE FV-4KE v5.0/5.2/5.3/5.4/5.5/5.6/5.7/5.8/5.9/6.0/6.1/6.2/6.3/6.4/7.0/7.2/7.4
FortiWeb-4000F FV-4KF FV-4KF v6.4/7.0/7.2/7.4
FortiWeb-AWS (null) (null) v5.0

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As seen in the output, FortiWeb 400F is not listed, which means it is not supported in FortiAnalyzer version 7.2.10. Hence, showing 'none' in the description.

 

Additionally, the compatibility can be verified directly via the Fortinet documentation. In this case, there are multiple sections that should be validated:

 

  1. Select the specific FortiAnalyzer Version -> go to its Release Notes.

  2. Search for the Supported Software section and find FortiWeb: for example, FortiAnalyzer 7.2.10 -> Release Notes -> Product Integration and Support -> Supported software -> Fo....

  3. Search for the Supported Models section and find FortiWeb: for example, FortiAnalyzer 7.2.10 -> Release Notes -> Product Integration and Support -> Supported models -> Fort....

 

Note: This procedure applies also to other Fortinet devices.

 

Related document:

Technical Tip: How to connect a FortiWeb to a FortiAnalyzer