| Solution |
Sometimes the FortiAPs cannot broadcast the SSID in both bands. In these cases, it is necessary to verify the states of the Radios. This is an example from FortiAP with a damaged Radio 0 and Radio 1. Login to the FortiAP and execute the following commands:
rcfg
Radio 0: Failed
Radio 1: Failed
vcfg
-------------------------------Total 0 VAP Configurations----------------------------
The FortiAP cannot broadcast any SSID because of this radio status. Possible reasons why some FortiAPs fall into this state include:
- The upgrade did not follow the path process. Before any FortiAP installation, always check the path firmware version. Sometimes, it is not necessary to directly upgrade the firmware version. See the supported upgrade paths guide.
- When the FortiAP was being upgraded, a sudden power outage occurred and the upgrade process was interrupted.
- FortiAP was physically disconnected before it completed the firmware installation.
In cases such as the above, the reboot action will not work because the ART partition is corrupted.
Some actions that may help include the following:
- Re-install the firmware version the FortiAP had.
- Open a ticket with the TAC team to validate the status. The final state for this unit may be RMA if it has Hardware Support.
Below is an example of a FortiAP that does not have any issues under its radios:
rcfg
Radio 0: AP
country : cfg=US oper=BR
countryID : cfg=841 oper=76
802.11d enable : enabled
sta info : 1/0
radio type : 11N_2.4G (pure G)
airtime fairness : disabled
ps optimize : 0
tx optimize : f
11g prot mode : 0
HT20/40 coext : 1
beacon intv : 100
txpwr mode : set by percentage (100%)
txpwr cfg/oper/max : 17/17/17 (EIRP +4)
HT param : gi=disabled bw=20MHz
ack timeout : 64
r_ac MAX dista : 0 ackt_2G=64 ackt_5G=25
r_ac chan : num=0 age=846
channel : num=0
oper_chan : 6
r_ac md_cap : 1, 6, 11,
r_ac chan list : 1, 6, 11,
chan list : 1, 6, 11,
hw_chan list : 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13,
nol list :
chutil meas : enabled
sensor mode : disabled (applied promisc mode=disabled)
ap scan : disabled,
ap scan thresh : 0 dBm
darrp : disabled --info only
spect analysis : disabled
bss color mode : auto
bss color(actual) : 22
wids : disabled
fortipresence : disabled
Radio 1: AP
country : cfg=US oper=BR
countryID : cfg=841 oper=76
802.11d enable : enabled
sta info : 1/0
radio type : 11AC
airtime fairness : disabled
ps optimize : 0
tx optimize : f
11g prot mode : 0
HT20/40 coext : 1
beacon intv : 100
txpwr mode : set by percentage (100%)
txpwr cfg/oper/max : 17/17/17 (EIRP +0)
VHT param : gi=enabled bw=20MHz
ack timeout : 25
r_ac MAX dista : 0 ackt_2G=64 ackt_5G=25
r_ac chan : num=0 age=825
channel : num=0
oper_chan : 100
r_ac md_cap : 36, 40, 44, 48, 52, 56, 60, 64, 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140, 144, 149, 153, 157, 161,
r_ac chan list : 36, 40, 44, 48, 52, 56, 60, 64, 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140, 144, 149, 153, 157, 161,
chan list : 36, 40, 44, 48, 52, 56, 60, 64, 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140, 144, 149, 153, 157, 161,
hw_chan list : 36, 40, 44, 48, 52, 56, 60, 64, 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140,
144, 149, 153, 157, 161, 165,
nol list :
chutil meas : enabled
sensor mode : disabled (applied promisc mode=disabled)
ap scan : disabled,
ap scan thresh : 0 dBm
darrp : disabled --info only
spect analysis : disabled
bss color mode : auto
bss color(actual) : 1
wids : disabled
fortipresence : disabled
Radio 2: Monitor
radio type : 2.4G 5G
sensor mode : disabled (applied promisc mode=disabled)
ap scan thresh : 0 dBm
ap scan passive: disabled
ap scan rpt tmr: 15s
spect analysis : scan only
ss chans loc : cnt=31 list=1,3,6,8,11,13,36,40,44,48,52,56,60,64,100,104,108,112,116,120,124,128,132,136,140,144,149,153,157,161,165,
ss chans rem : cnt=0 list=
wids : disabled
fortipresence : disabled
vcfg
-------------------------------VAP Configuration 1----------------------------
Radio Id 0 WLAN Id 0 Test(INTF_UP) init_done 0.0.0.0/0.0.0.0 unknown (-1)
vlanid=9, intf=wlan00, vap=0x210802c, bssid=84:39:8f:87:9b:48
11ax high-efficiency=enabled target-wake-time=enabled
bss-color-partial=enabled
mesh backhaul=disabled
local_auth=disabled standalone=disabled nat_mode=disabled
local_bridging=enabled split_tunnel=disabled layer3_roaming=disabled
intra_ssid_priv=disabled
mcast_enhance=disabled igmp_snooping=disabled
mac_auth=disabled fail_through_mode=disabled sta_info=0/0
mac=local, tunnel=8023, cap=8ce0, qos=disabled
prob_resp_suppress=disabled
rx sop=disabled
sticky client remove=disabled
mu mimo=enabled ldpc_config=rxtx
dhcp_option43_insertion=enabled dhcp_option82_insertion=disabled
dhcp_enforcement=disabled
access_control_list=disabled
bc_suppression=dhcp dhcp-ucast arp
auth=WPA2, RADIUS, AES WPA keyIdx=1, keyLen=16, keyStatus=1, gTsc=000000000000
key=89b36006 084ff3a4 9cfb6de3 30271136
pmf=disable
okc=enabled, dynamic_vlan=disabled, extern_roaming=disabled
voice_ent(802.11kv)=enabled, fast_bss_trans(802.11r)=disabled, mbo=disabled, sae_h2e_only=disabled, sae_pk=disabled
neighbor_report_dual_band(802.11kv)=disabled
port_macauth=disable
Rad Acct ID:
Server: 10.102.184.25:1812 10.102.160.239:1812
Acct Svr:
RADIUS CoA: disabled
Acct-all-servers: disabled
airfairness weight: 20%
schedules=SMTWTFS 00:00->00:00,
ratelimit(Kbps): ul=0 dl=0 ul_user=0 dl_user=0 burst=disabled
rates control configuration:
rates-11ac-mcs-map: 11,11,11,11,11,11,11,11.
rates-11ax-mcs-map: 11,11,11,11,11,11,11,11.
primary wag:
secondary wag:
application detection engine: disabled
-------------------------------VAP Configuration 2----------------------------
Radio Id 1 WLAN Id 0 Test(INTF_UP) init_done 0.0.0.0/0.0.0.0 unknown (-1)
vlanid=9, intf=wlan10, vap=0x210b35c, bssid=84:39:8f:87:9b:50
11ax high-efficiency=enabled target-wake-time=enabled
bss-color-partial=enabled
mesh backhaul=disabled
local_auth=disabled standalone=disabled nat_mode=disabled
local_bridging=enabled split_tunnel=disabled layer3_roaming=disabled
intra_ssid_priv=disabled
mcast_enhance=disabled igmp_snooping=disabled
mac_auth=disabled fail_through_mode=disabled sta_info=0/0
mac=local, tunnel=8023, cap=8ce0, qos=disabled
prob_resp_suppress=disabled
rx sop=disabled
sticky client remove=disabled
mu mimo=enabled ldpc_config=rxtx
dhcp_option43_insertion=enabled dhcp_option82_insertion=disabled
dhcp_enforcement=disabled
access_control_list=disabled
bc_suppression=dhcp dhcp-ucast arp
auth=WPA2, RADIUS, AES WPA keyIdx=1, keyLen=16, keyStatus=1, gTsc=000000000000
key=3289273b bf7cb21a 627728d5 c9845767
pmf=disable
okc=enabled, dynamic_vlan=disabled, extern_roaming=disabled
voice_ent(802.11kv)=enabled, fast_bss_trans(802.11r)=disabled, mbo=disabled, sae_h2e_only=disabled, sae_pk=disabled
neighbor_report_dual_band(802.11kv)=disabled
port_macauth=disable
Rad Acct ID:
Server: 10.102.184.25:1812 10.102.160.239:1812
Acct Svr:
RADIUS CoA: disabled
Acct-all-servers: disabled
airfairness weight: 20%
schedules=SMTWTFS 00:00->00:00,
ratelimit(Kbps): ul=0 dl=0 ul_user=0 dl_user=0 burst=disabled
rates control configuration:
rates-11ac-mcs-map: 11,11,11,11,11,11,11,11.
rates-11ax-mcs-map: 11,11,11,11,11,11,11,11.
primary wag:
secondary wag:
application detection engine: disabled
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