Troubleshooting Tip: Error Integrating FortiAP-23JK and 231K with FortiGate E Series

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Description

This article describes how to resolve the issue of FortiAP-231K not connecting to FortiGate E series, and provides a solution to the problem, including the necessary configuration and troubleshooting steps.

Scope

FortiAP-23JK and FortiAP-231K, FortiGate E Series.

Solution

To resolve the issue of FortiAP-231K not connecting to FortiGate E series, follow these steps:

1. Ensure FortiGate E Series is using v7.4.6 or higher.
2. Ensure the FortiGate has the DHCP server enabled on the interface, as described in the FortiWiFi and FortiAP Configuration Guide. Make sure also that the interface is enabled with Security Fabric Connection to allow CAPWAP traffic.
3. Update the FortiAP-231K or FortiAP-23JK to v7.6.2 build 972, as this version resolves the issue of the FortiAP not connecting to the FortiGate.

Note: FortiGate E-series models have limited FortiAP capacity (e.g., 80E supports 16 FortiAPs in tunnel mode / 32 total FortiAPs). Exceeding this shows fewer FortiAPs than expected.

Related article:

Technical Tip: How to get advice about recommended FortiAP software release