Description
This article describes Information required to expedite Technical RMA approval.
Scope
FortiAP.
Solution
The RMA team will redirect a ticket to the TAC team to further investigation if the ticket has not enough information or proof of device damage.
Log into FortiAP directly (IP address: 192.168.1.2) or use serial connection (speed 115200) with username admin and no password, and provide the following outputs.
cfg -s
fap-get-status
date
fap-tech
Use PuTTY to generate a text file with required outputs, and attach all requested outputs from this article when submitting an RMA request.
If the device CLI cannot be accessed, follow the steps in Technical Tip: How to proceed to request a RMA when a device is non responsive.
