Troubleshooting Tip: Remote LDAP-Auth fails with connection over ConsolePort

[JordAnge]

Description	This article describes an authentication failure scenario with LDAP credentials when the connection to FortiADC is established via ConsolePort.
Scope	FortiADC v7.2.7, build0264.
Solution	Authentication with LDAP credentials fails when the connection to FortiADC is established via ConsolePort.    FAD-400F-01 login: user.fortinet    Password: ***********    Login incorrect The remote auth with LDAP credentials succeeds when a connection is established with SSH, TELNET, or GUI: When the user logs in through the GUI, the FortiADC starts the TCP/389 connection against the LDAP, validating the credentials. When the user logs in through the ConsolePort, the FortiADC does not start any connection to the LDAP Server. Issues fixed in the next release: v7.6.2. v7.8.0. v.7.4.7. Related document: Using an LDAP authentication server