|
If the FortiADC is not able to boot up, or is unable to upload the image via TFTP and shows the below error in the Console:
FAD2AFTAxxxxxx kern.err kernel: [ 737.97[ 741.775221] ata1.00: failed command: READ FPDMA QUEUED
9187] ata1.00: f[ 741.844686] ata1.00: cmd 60/08:20:00:00:00/00:00:00:00:00/40 tag 4 ncq dma 4096 in
[ 741.844686] res 41/40:08:00:00:00/00:00:00:00:00/40 Emask 0x409 (media error) <F>
ailed command: R[ 742.050806] ata1.00: status: { DRDY ERR }
[ 742.168353] Buffer I/O error on dev sda, logical block 0, async page read
eb 28 13:35:40 FAD2AFTAxxxxxx kern.err kernel: [ 738.046710] ata1.00: cmd 60/20:58:00:00:00/00:00:00:00:00/40 tag 11 ncq dma 16384 in
FAD2AFTAxxxxxxkern.err kernel: [ 738.046710] ata1.00: cmd 60/20:58:00:00:00/00:00:00:00:00/40 tag 11 ncq dma 16384 in kern.err kernel: [ 738.046710] res 41/40:20:00:00:00/00:00:00:00:00/40 Emask 0x409 (media error)
FAD2AFTAxxxxxx kern.err kernel: [ 738.254921] ata1.00: status: { DRDY ERR }
FAD2AFTAxxxxxx kern.err kernel: [ 738.254921] ata1.00: error: { UNC }
FAD2AFTAxxxxxxkern.info kernel: [ 738.423715] ata1.00: configured for UDMA/133
FAD2AFTAxxxxxx kern.info kernel: [ 738.423724] sd 0:0:0:0: [sda] tag#11 FAILED Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
FAD2AFTAxxxxxx kern.info kernel: [ 738.423725] sd 0:0:0:0: [sda] tag#11 Sense Key : Medium Error [current]
FAD2AFTAxxxxxx kern.info kernel: [ 738.423726] sd 0:0:0:0: [sda] tag#11 Add. Sense: Unrecovered read error - auto reallocate failed
FAD2AFTAxxxxxx kern.info kernel: [ 738.423728] sd 0:0:0:0: [sda] tag#11 CDB: Read(10) 28 00 00 00 00 00 00 00 20 00
FAD2AFTAxxxxxx kern.err kerFeb 28 13:35:40 FAD2AFTAxxxxxx kern.debug kern
Collect the below logs under:
- GUI -> Log & Report -> Log Browsing -> Event Log -> System -> Download.
- GUI -> Log & Report -> Log Browsing -> Event Log -> Health Check-> Download.
Outputs of the following commands:
get system status
get system performance //run 3-4 times in 5 sec interval
diagnose sys top (Press CTrl+C to quit after 1 minute)
diagnose sys perf (Press Q to quit after 1 minute)
diag hardware get sysinfo df
diagnose crashlog list
fn dmesg
diagnose hardware get sysinfo df
System Debug logs under:
- GUI -> System -> Debug -> System Debug -> Save Debug File
Try Rebooting the device. if it did not help, open a case with TAC and share the above collected logs.
|
