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David_Bower
New Contributor

This should say Fortimail, The Secure Email Gateway

I love this device and have slowly learned some of its secrets.  However, I still need help.

It is filtering and quarantining too many PDF files.

3 REPLIES 3
mnantel_FTNT
Staff
Staff

Hey David,

As you no doubt know, you can open a ticket with Fortinet TAC so that they may review your configuration.

That said, are you able to provide us with some detail as to what cause FortiMail has raised to state that the PDF should be blocked? You may find that information in the quarantine section for any of those specific PDF that were denied.

--

Mathieu Nantel - NSE4, CCIE 24349

Principal System Engineer / Consultant Technique Senior, Office of the CTO

-- Mathieu Nantel Systems Engineer / Conseiller Technique - Fortinet Montreal, QC

David_Bower

I was hoping for a quick answer.

X-FEAS-ATTACHMENT-FILTER:  filetype application/octet-stream filename 2178-97-28.pdf

This is the message as to why it got quarantined.

DAve

rmock_FTNT

It has been changed to reflect this feedback.

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