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Looks like if you don't already have access to the unit you have to factory reset as per these instructions: https://docs.fortinet.com/document/fortiweb/7.2.2/troubleshooting-guide/108744/restoring-firmware-cl...
Here is how you would reset if you already had access: https://community.fortinet.com/t5/FortiWeb/Technical-Tip-System-Login-issue-Resetting-Admin-Password...
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