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cjackson_ncl
New Contributor III

Created on ‎04-25-2016 04:15 AM

Microsoft Lumia 640 Smartphone unable to connect to open wireless network

We have a public wireless network infrastructure in our local borough. Users connect to the public SSID which is open, but then authenticate to the network via captive portal.

We have come across a user who is unable to connect to the public SSID, but can connect to SSID published from the same APs which have PSK authentication. I was just wondering if anybody else has come across this before?

NSE4
NSE4
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Venkat_FTNT
Staff
Staff

Created on ‎04-26-2016 07:25 AM

Can you please provide additional information ?

Which AP / controller model - SW version? Radio configuration for PSK and Guest SSID . Any load balancing or user limit configuration on guest SSID etc.?

and is the Lumina 640 upgraded to the latest FW?

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