Local Reports Empty

[#1]

A client has a new FG90D configured the way all of the other FGs that I manage are configured. Yet the daily reports are blank with the exception of the VPN Usage and Admin Login and System Events pages. Bandwidth, apps, web usage, etc have zero data.

Yes, logging is enabled and I see stuff in FortiView. At minimum we should be getting bandwidth info, but there is nothing.

Norris Carden

Fortinet XTreme Team USA (2015)
CISSP (2005), CISA (2007)
Sr. Security Engineer | Arnett Group™

[r_fantini]

Hi Norris,

Are logging on disk enabled?

Roberto

Roberto

[#3]

Yes, log to disk is enabled.

Norris Carden

Fortinet XTreme Team USA (2015)
CISSP (2005), CISA (2007)
Sr. Security Engineer | Arnett Group™

[pkocik_FTNT]

Hi,
try to turn on the debug:

# diagnose debug application reportd -1
# diagnose debug enable

and then try to create an run a report, the debug output should be something like this:

reportd_main.c[765] __handle_cron_message-Cron message. type=2, vd=MGMT
report_engine.c[50] rptengine_create_report_dir- Report directory: /var/log/MGMT/report/generated/On-Demand-default-2015-12-03-175614 is created successfully
report_engine.c[1188] rptengine_init_toc_list-
report_engine.c[1001] rptengine_handle_body-start body item
report_engine.c[907] _handle_image_item-Process image item: id=101,  chart=fortigate_log.png
report_engine.c[403] _handle_text_item-Process text item: id=103,  contents=FortiGate ${schedule_type} Security Report
report_engine.c[403] _handle_text_item-Process text item: id=105,  contents=Report Date: ${started_time}
report_engine.c[403] _handle_text_item-Process text item: id=107,  contents=Data Range: ${report_data_range}  (${hostname})
report_engine.c[403] _handle_text_item-Process text item: id=109,  contents=${vdom}
report_engine.c[907] _handle_image_item-Process image item: id=111,  chart=fortinet_logo_small.png
report_engine.c[920] _handle_misc_item-Process misc item: id=121
report_engine.c[403] _handle_text_item-Process text item: id=301,  contents=Bandwidth and Applications
report_engine.c[855] _handle_chart_item-Process chart item: id=311,  chart=traffic.bandwidth.history_c
report_engine.c[855] _handle_chart_item-Process chart item: id=321,  chart=traffic.sessions.history_c
report_engine.c[855] _handle_chart_item-Process chart item: id=331,  chart=traffic.statistics
report_engine.c[855] _handle_chart_item-Process chart item: id=411,  chart=traffic.bandwidth.apps_c
report_engine.c[855] _handle_chart_item-Process chart item: id=421,  chart=traffic.bandwidth.cats_c
report_engine.c[855] _handle_chart_item-Process chart item: id=511,  chart=traffic.bandwidth.users_c
report_engine.c[855] _handle_chart_item-Process chart item: id=521,  chart=traffic.users.history.hour_c
report_engine.c[855] _handle_chart_item-Process chart item: id=611,  chart=traffic.bandwidth.destinations_tab
...
report_engine.c[1024] rptengine_handle_body-
end body item
report_pdf_writer.c[711] rptwriter_pdf_end_report- PDF file is written to /var/log/MGMT/report/generated/On-Demand-default-2015-12-03-175614/default.pdf successfully