This forum is for all security enthusiasts to discuss Fortinet's latest & evolving technologies and to connect & network with peers in the cybersecurity hemisphere. Share and learn on a broad range of topics like best practices, use cases, integrations and more. For support specific questions/resources, please visit the Support Forum or the Knowledge Base.
Hello,
we have a 100D with v5.2.4,build688.
If i try to login at the webinterface with any account there is no response by the webserver - no error message or reaction. After hardrestart, the 100D don't start normaly - only Power-LED is on and the Link from WAN1 is blinking.
No Ping response and the Fortiexplorer don't find them.
After a push on the reset button the 100D is loading the config and the Fortiexplorer find the device and every thing is fine.
At this time i can't make an update. The 100D is registered, but not authorized to get updates.
Have any one an advise for me?
Thanks/Regards,
Chris
(sorry for the bad english....Regards from Germany)
Nominating a forum post submits a request to create a new Knowledge Article based on the forum post topic. Please ensure your nomination includes a solution within the reply.
I may sound like a broken record but did you purchase the package that includes updates etc? Did the plan expire? I would call the main number( I am not sure in Germany) and select the registration option and someone can verify the activation and what support plan you are registered under. In the past I have had support reset the device from the command line so it would be activated and properly registered whatever support plan. You may have done this already. Just a thought.
Select Forum Responses to become Knowledge Articles!
Select the “Nominate to Knowledge Base” button to recommend a forum post to become a knowledge article.
The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.
Copyright 2024 Fortinet, Inc. All Rights Reserved.