Exception Rule not working

[HafizJasmi]

Hi Guys,

I try to create exception rule by clicking incident -> Action > Edit Rule Exception.

but it still trigger the incident. Any ideas?

[RobertEvans]

Hi Muhammad,

The operator contains is checking for an exact string match where Info URL contains the string literal "teamviewer.com, digicert.com", it is not treating this as a list.
You could probably do this two ways.

Probably the most reliable way to exclude:
Info URL CONTAINS teamviewer.com OR
Info URL CONTAINS digitcert.com

An alternative is to try:
Info URL IN "teamviewer.com","digicert.com"  -- Where the IN is an exact match of the info url. e.g. teamviewer.com won't match test.teamviewer.com or test2.teamviewer.com

[HafizJasmi]

Thanks for the reply