Troubleshooting Tip: Getting FTIx0002 or FTIx0001 error when accessing Fortinet Training Institute portal

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Description	This article provides information and instructions on how to fix the FTIx0002 or FTIx0001 error when accessing Fortinet Training Institute portal. As of May 5, 2025, FortiCloud has become the default authentication method for all users accessing the Fortinet Training Institute portal. To log in, users must use an organization admin/master FortiCloud account. If a user receives error FTIx0002 or FTIx0001, it may be due to one of the following reasons: The user has not completed the Support Portal profile. Or the user has not created a Master FortiCloud account. The user is using an IAM or IDP account to log in instead of an email-based account.
Scope	Customer Service.
Solution	To resolve this error, ensure that each user has an individual 'master account' in FortiCloud with a completed Support Portal profile. IAM or Sub User accounts are not supported for accessing training accounts. To create a FortiCloud account, see  Creating a FortiCloud account - FortiCloud documentation.