Description | This article describes how to upload files to attach them to a Ticket. |
Scope | FortiCloud Portal, Files. |
Solution |
The customer has 2 options to send files to the system and attach them to the corresponding ticket:
Enter the credentials of the Master User:
If the first page that appears is similar to the following, select Services (1) -> Asset Management (2).
The webpage should change as shown in the next image. Navigate to Support (3) -> Manage Tickets (4).
When the ticket list appears, choose the one that requires an attached file.
Navigate to the end of the ticket and add a required comment explaining the file being sent (5). Select Other (6), Keep the file (7), then Save (8). In the case of a file that will be modified in the future, it is recommended to choose 'Temporary Storage'.
The file will show as below when it is uploaded successfully (9).
After selecting Save, the message supplied will be seen as the last one on the ticket. |
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