Description
Effective January 2023 under our new process, extensions on devices wherein the renewal order is in progress have been completely eliminated.
It is strongly recommended to always ensure that contract renewals are purchased sufficiently in advance of contract expiry dates since the notifications of expiry is sent 3 months, 2 months, and 1 month prior to the expiration date from no-reply-renewal@fortinet.com.
Scope
Customer service.
Solution
it is possible to contact one of our authorized sellers in the respective region to place an order or to get pricing information.
To locate the Fortinet Distributor, go to the partner portal and select the region/country.
It is also possible to complete this form to get in touch with a Fortinet sales expert to discuss the business needs and product requirements.
If the user is reaching Fortinet from one of the below regions, call the respective toll-free number during working hours to reach the Sales team.
Call toll-free in the US:
+1-866-868-3678
Canada Sales:
+1-833-308-3247
If the user has already purchased a renewal, follow the steps mentioned in the below article to register the purchased contract.
See the question 'How do I register a renewal contract for a Fortinet product?' in this article:
Customer Service Note: Registration FAQ - Frequently Asked Questions.
