Customer Service
Customer Service Information and Announcements
jordancueay1
Staff
Staff
Article Id 246394
Description

This article describes how to contact Fortinet’s customer support from outside the USA.

Scope Contacting Technical Support.
Solution

Contacting Fortinet's technical support through a toll-free number from outside the US can be easily done using the following URL: 

https://www.fortinet.com/support/contact 

 

On that website,  locate the required country.

 

In case the country needed is not listed on the website, use Skype and dial the toll-free number for the USA, which is 18666484638.

 

The process to contact Fortinet's technical support through Skype :

 

- Open Skype.

- Go to calls.

- Select new calls.

- Select Dial pad.

- Select United States.

- Dial the number 18666484638 and then hit the phone button to call.

 

Go to calls:

 

jordancueay1_0-1676735379366.png

 

Select new calls:

 

jordancueay1_1-1676735405791.png

 

Select dial pad:

 

jordancueay1_2-1676735431927.png

 

Select United States:

 

jordancueay1_3-1676735492044.png

 

Dial the number 18666484638 and then hit the phone button to call:

 

jordancueay1_4-1676735537202.png

 

 

The call is connected:

 

jordancueay1_5-1676735556914.png