Customer service Tip: Warranty and Contract Autostart policy

[Mohanapriya97]

Description	This article describes the auto start grace period policy of hardware bundle warranty and support contracts.
Scope	All Fortinet Products.
Solution	Hardware Bundle Warranty: Warranty Auto-Start (Old Policy): As per Fortinet Warranty Start Policy, the hardware warranty auto-starts at the earlier of the following events: Device registration in the support portal. Initial ping from the device. Warranty auto starts after 60 days from the shipping date for the US/Canada and 100 days for the rest of the world. New Policy effective February 2023: (applicable to all hardware bundles) As per Fortinet Warranty Support Start Policy, the hardware warranty starts at the earlier of the following events: Device registration in the support portal. Initial ping from the device. Warranty auto starts after 60 days from the shipping date for the US/Canada and 90 days for the rest of the world. Contract AutoStart Policy: FortiGate Hardware (one-year/Multiyear contracts): Contract auto starts after 60 days from the shipping date for the US/Canada and 90 days for the rest of the world. All other products including Fortigate VM (One-year/Multiyear contracts): Customers should register the contract within 365 days from the contract creation date. For 12-month contract: Failing to register, the system will forfeit the entire 12-month period and the contract will get deactivated. For Multiyear contract: Failing to register, the system will forfeit the first 12-month period and the contract will auto-start on the 365th day. In no circumstances will the forfeited duration of the Service be extended. For more details, refer to the link below: Read the Fortinet Service Contract Activation and Grace Period Policy