Customer Service Tip: Troubleshooting Verification Code not received after entering Correct Credentials

[msrinivasan]

Description	This article assists in resolving the issue of a verification code not being received while the user is on the 'Input Security Code' page.
Scope	SSO, FortiCloud Portal.
Solution	If the 2FA method is enabled for email: Add the token email to the Safe Senders list. The email to add is noreply@fortinet-notifications.com Check email filtering and spam (contact the company IT/email administrator). If the user is unaware of the 2FA method enabled in the account: The FortiCloud Portal offers the following 2FA methods, and the account must have been enabled with one of these: FortiToken, Email, SMS, and 3rd party authentication application. The user should check one of these applications to see if the security code has been received. If the user is still unable to determine which 2FA method is enabled on the account, contact Fortinet Customer Service. For help with retrieving the FortiToken mobile: https://support.fortinet.com/cred/#/lost/token   For help with retrieving the Lost token on a third-party app: https://support.fortinet.com/cred/#/lost/token/thirdparty  If the issue persists, contact Fortinet Customer Service.  Related article: Customer Service Tip: Two-Factor Authentication (2FA) resource list