Customer Service Tip: How to list the RMA service level associated with one of the assets

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Description

This article describes how to see the RMA service level associated with one of the assets under the Fortinet Support Portal.

Scope

All Fortinet hardware products listed under the Fortinet Support Portal.

Solution

Find below the steps to find the RMA service level associated with a particular asset with serial number Serial Number. 

1. Log in to Fortinet Support Portal
2. Go to Services -> Asset Management -> Product List and search for the device Serial Number.
3. Select the device listed.

 

 

4. Select' Entitlements'.

The above device has 2 service levels: Priority RMA (Next Day delivery) and Advanced Replacement.

For more information on RMA service levels,  refer to the 'FortiCompanion to RMA Services' document available under the Fortinet Support Portal: Support -> Resources -> Guidelines and Policies -> FortiCompanions and Ticket Creation Guide.