Customer Service
Customer Service Information and Announcements
jskrivan_FTNT
Article
Questions answered in this KB article:
  • How do I register a Fortinet product?
  • How do I register a renewal contract for a Fortinet product?
  • How do I register a large number of products or contracts (Bulk registration)?
  • How do I remove a registered device from my account?
  • How do I transfer a registered device to or from my account?
  • How do I register a used device which has been purchased second hand?
  • How do I transfer services from a defective unit to the replacement unit?
  • How do I transfer a contract which has been registered against the wrong device?
  • How do I renew services and get pricing information?
  • How do I locate a local reseller?
 
 
Scope: All Fortinet products
 
 
How do I register a Fortinet product?
 
If you have an existing support account:
 
1. Login to your account at https://support.fortinet.com .
2. Select Register/Renew in the Asset Management section.
3. Enter the Serial Number of the Fortinet product to be registered.
4. Enter the Support Contract Number to be associated with the product. This is optional and may be done at a later time. Note that the Support Contract Number is not required for Bundled products.
5. Enter a Product Description, this is a name that you want to use to identify the unit in your network. This field is optional.
6. Select the name of the Fortinet Partner from whom you purchased the equipment from the drop down list. If the Partner does not appear in the list select 'Other' and enter the nane. If you are not sure about the Partner name select Unknown.
7. Select Next.
8. Read the Services Agreement and Select Agree to complete the registration.
 
You can use the option to create a Customer Service ticket if you encounter any problems with the registration of your device.
 
If you do not have an existing account:
 
1. Go to the website https://support.fortinet.com.
2. Select Sign Up, and follow the steps to register your support account.
3. After you have created your support account, you can register your Fortinet products as explained above.
 
 
How do I register a renewal contract for a Fortinet product?
 
To register a renewal contract:
 
1. Login to your account at https://support.fortinet.com.
2. Select Register/Renew in the Asset Management section.
3. Enter your product serial number to add a new registration or your service contract registration code to renew your contract.

 
How do I register a large number of products or contracts (Bulk registration)?
 
Refer to the related article 'How to register a large number of devices or contacts (Bulk registration)'.

 
How do I remove a registered device from my account?
 
Refer to the related article 'How to remove a registered device from an account'.

 
How do I move a registered device from one account to another?
 
Refer to the related article 'How to move registered products from another partner or company'.

 
How do I register a used device which has been purchased second hand?
 
Fortinet support is only available for products which have been purchased directly from Fortinet authorized channels.  For more information refer to the related article 'How do I register a used device which has been purchased second hand'.


How do I transfer services from a defective unit to the replacement unit?
 
To register the RMA replacement unit:
 
1. Login to the support site https://support.fortinet.com.
2. Select View Products.
3. Select serial number of the old unit.
4. In the RMA Replacement field, enter the new unit’s serial number.
 
This option replaces the new unit for the old unit. It also attaches any existing contract/coverage to the replacement unit.


How do I transfer a contract which has been registered against the wrong device?
 
Refer to the related article 'How to move a contract that has been registered against the wrong SN'.
  
  
How do I renew services and get pricing information?
 
To renew the support contract or subscription services, or to get pricing information, please contact your reseller.
 
 
How do I locate a local reseller?
 
To locate a reseller in your area, please visit the website here: http://www.fortinet.com/partners/reseller_locator/locator.html


If you have any other questions for customer service, please create a customer service ticket online. You can also email the queries to cs@fortinet.com. Online tickets usually get a faster response (please do not send duplicate requests).
 

Related Articles

Customer Service Note: How to register a large number of devices or contracts (Bulk registration)

Customer Service Note: How to remove a registered device from an account

Technical Tip: How to register a used device which has been purchased second hand

Customer Service Note: How to move a contract that has been registered against the wrong SN

Comments
ngauthier
Staff
Staff

Hello - The Fortinet Support website has changed. Can you please update the article?

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