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Magdalena
Magdalena
Visitor III
January 14, 2025
Question

ZTA is included in license but EMS won't let me use it

  • January 14, 2025
  • 1 reply
  • 996 views

I want to switch from using the SSL-VPN to ZTNA but my FortiEMS says that i have 0 Zero Trust licenses.

I haven't used any as it shows in the EMS (0 of 0 used) and my EMS says that Zero Trust Access is included.

I am using FortiEMS 7.0.11.

Is it a problem with the version? Can i use version 7.4 on a windows machine or is it only available for linux?

1 reply

AEK
SuperUser
AEK
SuperUser
January 14, 2025

Can you check on support portal if your license includes ZTNA and how many?

AEK
    Magdalena
    MagdalenaAuthor
    Visitor III
    January 16, 2025

    The support portal tells me that i have 150 ZTNA & CASB device licenses and 150 FortiClient ZTNA EPP & CASP device licenses which expire in 2 months so i should still be able to use them

    AEK
    SuperUser
    AEK
    SuperUser
    January 16, 2025

    If EMS doesn't reflect what is on support portal, then I think there may be an issue in communication between EMS and Fortinet licensing services.

    Try check at firewall level if any outgoing traffic from EMS is blocked. If not then you will have to open a ticket.

    AEK
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