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kknuckles
New Member
March 17, 2017
Solved

Wrong Service/Application Icons Showing

  • March 17, 2017
  • 1 reply
  • 10240 views

I have a FGT90D that is presenting a strange issue. When I pull up Fortiview and look at Applications, it shows the wrong service/application icons for applications. For example, it may show the Facebook icon for Outlook or the Spotify logo for Dropbox. While its not majorly critical, its an odd issue and it looks off. 

 

Anyone else experience this issue?

 

Thx,

 

Kevin

 

Best answer by hmtay_FTNT

Hi Kevin,

 

Can you execute this command on the CLI window?

 

diagnose web-ui app-icon-update <timeout>

 

Under most circumstances, you would not need a timeout value. If however, the CLI returns a timeout error, you can increase the timeout, e.g. diagnose web-ui app-icon-update 100000.

 

Give it some time if the update is successful and the icons should be correct again. This issue happens when new icons are added to the database and the Fortigate timeouts while fetching the icons.

 

HoMing

1 reply

hmtay_FTNT
Staff
Staff
March 17, 2017

Hi Kevin,

 

Can you execute this command on the CLI window?

 

diagnose web-ui app-icon-update <timeout>

 

Under most circumstances, you would not need a timeout value. If however, the CLI returns a timeout error, you can increase the timeout, e.g. diagnose web-ui app-icon-update 100000.

 

Give it some time if the update is successful and the icons should be correct again. This issue happens when new icons are added to the database and the Fortigate timeouts while fetching the icons.

 

HoMing

kknuckles
kknucklesAuthor
New Member
March 17, 2017

Thank you....I ran the command and the first instance did give me an error. I used the longer timeout and it said it completed successfully. I had to step out for a bit and I checked again recently and the icon sets are still incorrect.

 

Anything else I should do?

hmtay_FTNT
Staff
Staff
March 20, 2017

Hi Kevin, 

 

Sorry for the late reply. Can you clear your browser cache and let me know if it's fixed?

 

HoMing