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sysadmteh
sysadmteh
New Member
August 26, 2019
Solved

Worse Technical Support

  • August 26, 2019
  • 3 replies
  • 11112 views

i had to purchase Firewall for my company with 3 branches and my friend suggest me to go with Fortinet UTM.Now after 15 days getting some issue for which i logged a ticket number 3445986 on 21 August 2019.But did not get any response from Technical Team after 5 days.What will happen in case when any critical condition will arise. So i now i decided i would not procure this product for my other branches and not to recommend  to any my circle in future.

    Best answer by Admin_FTNT

    Hi,

     

    The Fortinet Support team tried to contact you on August 22nd at the email address which you used to create your initial chat session.  However, email was returned to us with a permanent fatal error: The email account that you tried to reach does not exist.

     

    Please send me a private message to confirm the email address we should be using.

     

    regards,

    Admin 

     

    3 replies

    A
    Staff
    Admin_FTNTAnswer
    Staff
    August 26, 2019

    Hi,

     

    The Fortinet Support team tried to contact you on August 22nd at the email address which you used to create your initial chat session.  However, email was returned to us with a permanent fatal error: The email account that you tried to reach does not exist.

     

    Please send me a private message to confirm the email address we should be using.

     

    regards,

    Admin 

     

    Elthon_Abreu
    Elthon_Abreu
    New Member
    September 18, 2019

    Don`t be newbie man... Just pick up your phone and make a call to support if you need urgency.

    Morealux
    Morealux
    New Member
    September 3, 2021

    It doesn't work well if it breaks and no one is there to fix it. Especially in active productive businesses.

    emnoc
    emnoc
    New Member
    September 3, 2021

    yeah people see scared to pick up the phone and to call ;)

     

    Ken Felix

    rwpatterson
    rwpatterson
    New Member
    October 7, 2021

    emnoc wrote:

    yeah people see scared to pick up the phone and to call ;)

     

    Ken Felix

    Yeah, they might get CoVid. 

    sw2090
    SuperUser
    sw2090
    SuperUser
    October 12, 2021

    well one could simply log int o support portal and check the ticket if there comes no mail....

     

     

    lunhas2k4
    lunhas2k4
    Explorer II
    October 13, 2021

    I personally have been very satisfied with the quality of support, be it chat, ticket or on the phone. If you need help contacting support let me know, I will help you out.

    Do deploy other Fortigates to the other sites and see about getting some training on Fortigate and look at the possibility of having a FortiManager.

    micahawitt
    micahawitt
    New Member
    October 13, 2021

    maybe this should be "Worse User Inquiry"?

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