windows 10 vpn l2tp over ipsec not connected

Hi people ,i have in office Fortigate with ip public 87.xx.xx.xx, policy created for internet,for ipsec between other fortigate with ip public 193.xx.xx.xx.  I created in windows vpn conection l2tp other ipsec for conect my pc office to mikrotik .Issue is when i try to conect vpn windows(client) to mikrotik(server l2tp/ipsec) this conection is down ,but when i try conect pc office to hotspot  conection is  successfully vpn l2tp/ipsec to mikrotik.Can anybody help with this issue,why my pc canont conect l2tp/ipsec to mikrotik?
