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firdausi12
firdausi12
Explorer III
November 21, 2022
Question

Why are mails sent to spam instead of inbox of the recipient?

  • November 21, 2022
  • 1 reply
  • 2673 views

Hello Team,

Please who can explain and get me the solution of this issue?

Whenever we use an application and tried to sent out mails to gmail,yahoo etc the mail got to the inbox of the recipient instead of their mailbox.

 

Regards,

Firdausi

1 reply

kiri
Staff & Editor
kiri
Staff & Editor
November 21, 2022

Hi Firdausi,

Are the messages landing in spam sent by a Fortinet product/service?
Is it the local/default smtp server you're using?


If you do, then you should move away from that, it's not intended to be used in production and messages will likely land in spam.

If you have your own server and messages still land in spam, then maybe your email server config is incomplete.
Aspects that could have been missed are DKIM, SPF.

Please read this, it will help:

DKIM, DMARC, SPF
https://www.proofpoint.com/us/threat-reference/dkim

 

https://www.proofpoint.com/us/threat-reference/spf

 

- Have you found a solution? Then give your helper a "Like" and mark the solution.

 

    firdausi12
    firdausi12Author
    Explorer III
    November 21, 2022

    Hi cchiriches,

    Thank you so much for responding. i really appreciate.

    Yes, the messages are landing in spam sent from fortinet service.

    Yes, we are using SMTP server.

     

    Regards,

    Firdausi

    firdausi12
    firdausi12Author
    Explorer III
    November 21, 2022

    Hi cchiriches,

    I in person use fortinet service but whenever i tried to send out mail to gmail /yahoo ,it landed to the recipient spam folder.

     

    Thanks

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