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monon
monon
New Member
March 20, 2024
Question

Where else to check FortiCloud Keys of FortiAPs?

  • March 20, 2024
  • 3 replies
  • 3180 views

Hi,

As the title says, where else can I get the FortiCloud keys of my FortiAPs? Unfortunately, the contractor has installed all the newly purchased FortiAP 221e without me getting record and inventory of it. Now I am not able to register them into my FortiCloud account because I don't have the keys. The APs are installed on very high ceilings.

Are there other ways to get the keys? I already have them connected and managed in my FortiGate FW.

    3 replies

    ozkanaltas
    ozkanaltas
    Valued Contributor III
    March 20, 2024

    Hi @monon ,

     

    You can follow this document. In this way, you don't need a FortiCloud Key for registration.

     

    https://docs.fortinet.com/document/fortiap/7.4.2/fortiwifi-and-fortiap-configuration-guide/920031/register-a-fortiap-to-forticloud

      hbac
      Staff
      hbac
      Staff
      March 20, 2024

      Hi @monon,

       

      You can also call Customer Service to get the FortiCloud keys. 

       

      Regards, 

        Genobaseball10
        Genobaseball10
        Explorer
        March 22, 2024

        You should be able to register the AP's without the forticloud keys! I did this recently at a new deployment. If you already have the AP's connected to the fortiswitches and DHCP is configured, you should already see them in the wireless controller. 
        If they are not fortiswitches, just make sure they receive a DHCP address from DHCP server pointing their gateway at the fortigate. 
        If you aren't routing with the FortiGate, I think you can use DHCP option 138 from your DHCP server to point the AP to the FortiGate. 
        If you need help with any of these, please feel free to reply and I will help you out!

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