Webpage access blocked

Forum|Forum|1 year ago
November 11, 2024
3 replies
3547 views

I have a customer in Canada reporting that he can’t access to our website and he got this alert from Fortiguard.

It says "FortiGuard Intrusion Prevention - Access Blocked"
"You have tried to access a web page that is in violation of your Internet usage policy. Category : Phishing"

Our website is https://www.wavepia.com . Apparently your system is defining us as a threat or something which is not.

Please advise what we should do to regain our customer’s access to our website without your system blocking.

FortiGuard

abarushka

Staff

Hello,

You may consider to contact FortiGuard team regarding web page classification by following the link below:

https://www.fortiguard.com/faq/wfratingsubmit

funkylicious

SuperUser

Another option other that the one @abarushka presented, quicker, is for the customer to override the category of the website https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-configure-web-rating-override-for-specific/ta-p/193384 and put it in another one.

"jack of all trades, master of none"

hbac

Staff

Hi @christianhan,

You can exempt the website using Static URL filter. Please refer to this article: https://community.fortinet.com/t5/FortiGate/Technical-Tip-Using-a-static-URL-filter-feature-to-allow-block/ta-p/193086

Regards,

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