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xavier_ruch
xavier_ruch
New Member
November 18, 2018
Question

WebMail access denied

  • November 18, 2018
  • 1 reply
  • 10913 views

Hello,

 

We have a FortiMail v.6.0.3 VM Appliance (Gateway mode) mainly linked to Active Directory users and Exchange emails. We've setup LDAP Profiles and everything works or worked perfectly, filtering, quarantine, webmail...

 

Suddenly WebMail doesn't work anymore and users get an invalid login error when trying to access. We've of course double checked the credentials and everything is fine as testing (in the LDAP Profile) the email address and password works fine (Bind successfull).

 

We are surely missing something and any help would be greatly appreciated.

    1 reply

    crispy
    crispy
    New Member
    November 21, 2018

    Are you sure its not the same issue as mentioned in [link]https://forum.fortinet.com/tm.aspx?m=168438[/link]

    xavier_ruch
    xavier_ruchAuthor
    New Member
    November 21, 2018

    Hello,

     

    Thanks for your reply. This is definitely not the same issue as the quarantine link works perfectly in the reports.

    crispy
    crispy
    New Member
    November 21, 2018

    Are you getting any errors logged in the system log on the FM?

     

    Check that your resource profile has user account status and webmail access enabled and that it is applied to the domains.

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