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endros
endros
New Member
June 14, 2022
Question

Webfiltering Not Working on 80E with 7.0.3

  • June 14, 2022
  • 1 reply
  • 1061 views

I am having an issue where all my devices with web filtering are suddenly giving the message " no correct Fortiguard information", but on the Fortigate in the Fortiguard settings it says the connect to the web filtering service is up and licensed.

I was working with static routes when this started, but have reverted all my changes and it still isn't working. If I set my filtering policies to Allow when a rating error occurs, devices load webpages without issue, but this is obviously a huge security issue. Can anyone please help?

1 reply

jintrah_FTNT
Staff
jintrah_FTNT
Staff
June 14, 2022

Hi,

 

I hope the default settings are used to connect to FortiGuard servers. You can try changing the port/protocol for connectivity with the servers for rating, please see below

 

config system fortiguard
   set fortiguard-anycast disable
   set protocol udp
   set port 53
end

 

Some other options may also be tried if above is not helping, please see https://community.fortinet.com/t5/FortiGate/Technical-Tip-FortiGuard-is-not-reachable-via-Anycast-default/ta-p/190041?externalId=FD50536 for details.

 

best regards,

Jin

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