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bmelara
bmelara
New Member
July 22, 2016
Solved

Web Rating Overrides not working properly after FortiOs Upgrade

  • July 22, 2016
  • 1 reply
  • 34903 views

Hi,

 

  Recently we have upgraded our 800C to FortiOs 5.4.1 but as soon as the unit reboots some web rating overrides urls stop working, so, in the GUI we can see them, but it doesn't work until we run in the CLI the "set rating" command. It has happened every time the unit reboots. Any suggestion about how to proceed ?

 

Regards.

Best answer by jmcnutt

I have had this same problem on my 1500D.  Support sent me an emergency firmware to help address the issue.  It took over five phone calls with support and over two weeks.  Plan on waiting two days for each phone call and a ton of logging to have the problem confirmed.

 

James

1 reply

jmcnutt
jmcnuttAnswer
New Member
September 2, 2016

I have had this same problem on my 1500D.  Support sent me an emergency firmware to help address the issue.  It took over five phone calls with support and over two weeks.  Plan on waiting two days for each phone call and a ton of logging to have the problem confirmed.

 

James

bcallan
bcallan
New Member
September 6, 2016

I have a customer experiencing this issue after update from 5.2.7 to 5.4.1 (one step, as indicated in supported upgrade paths document).  Rating override to custom category with a web filter profile action of "Allow" does not correctly categorize traffic and blocks based on the action associated with the original Fortiguard category for the affected URLs.  I haven't gotten through to support yet, but I found that changing the action for the custom category from Allow to Monitor allows traffic to pass.  Fortiview shows the correct category name and action is listed as "passthrough" instead of "block".  Switching action back to "Allow" causes the problem to reappear.  I tried the workaround listed above (manually reset the rating in CLI), but this did not appear to work.

Jeremiah_Jackson
Jeremiah_Jackson
New Member
October 12, 2016

I can verify that we are having the same problem.  If you need to get something working for sure.  Use the URL Filter and set it to exempt instead of Web Rating Override.

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